{"id":3005653,"date":"2011-05-03T00:00:00","date_gmt":"2011-05-03T00:00:00","guid":{"rendered":"urn:uuid:d6251d35-a883-4964-b9dd-ca00348d6c1e"},"modified":"2011-05-03T00:00:00","modified_gmt":"2011-05-03T00:00:00","slug":"sony-online-entertainment-announces-theft-of-data-from-its-systems-breach-believed-to-stem-from-initial-criminal-hack-of-soe","status":"publish","type":"press-release","link":"https:\/\/sonyinteractive.com\/en\/press-releases\/2011\/sony-online-entertainment-announces-theft-of-data-from-its-systems-breach-believed-to-stem-from-initial-criminal-hack-of-soe\/","title":{"rendered":"Sony Online Entertainment Announces\nTheft of Data from its Systems\n\nBreach Believed to Stem from Initial Criminal Hack of SOE"},"content":{"rendered":"<div id=\"container-789bfd3439\" class=\"cmp-container\">\n<div class=\"aem-Grid aem-Grid--12 aem-Grid--tablet--12 aem-Grid--default--12 aem-Grid--phone--12 \">\n<div class=\"container responsivegrid aem-GridColumn--tablet--12 aem-GridColumn--offset--tablet--0 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0\">\n<div id=\"container-6b3580906f\" class=\"cmp-container\">\n<div class=\"aem-Grid aem-Grid--12 aem-Grid--tablet--12 aem-Grid--default--12 aem-Grid--phone--12 \">\n<div class=\"embed aem-GridColumn--tablet--12 aem-GridColumn--phone--12 aem-GridColumn aem-GridColumn--default--12\">\n<div id=\"embed-55285734ba\" class=\"cmp-embed\">\n<p><strong>Tokyo, May 3, 2011<\/strong>\u2013 Sony Corporation and Sony Computer Entertainment announced today that<br \/>\ntheir ongoing investigation of illegal intrusions into Sony Online Entertainment LLC (SOE, the<br \/>\ncompany) systems revealed yesterday morning (May 2, Tokyo time) that hackers may have stolen<br \/>\nSOE customer information on April 16th and 17th, 2011 (PDT). SOE is based in San Diego,<br \/>\nCalifornia, U.S.A.<\/p>\n<p>This information, which was discovered by engineers and security consultants reviewing SOE<br \/>\nsystems, showed that personal information from approximately 24.6 million SOE accounts may<br \/>\nhave been stolen, as well as certain information from an outdated database from 2007. The<br \/>\ninformation from the outdated database that may have been stolen includes approximately 12,700<br \/>\nnon-U.S. credit or debit card numbers and expiration dates (but not credit card security codes), and<br \/>\nabout 10,700 direct debit records of certain customers in Austria, Germany, Netherlands and Spain.<\/p>\n<p>With the current outage of the PlayStation\u00ae Network and Qriocity\u2122 services and the ongoing<br \/>\ninvestigation into the recent attacks, SOE had also undertaken an intensive investigation into its<br \/>\nsystem. Upon discovery of this additional information, the company promptly shut down all<br \/>\nservers related to SOE services while continuing to review and upgrade all of its online security systems in the face of these unprecedented cyber-attacks. <\/p>\n<p>On May 1, Sony apologized to its customers for the inconvenience caused by its network services<br \/>\noutages. The company is working with the FBI and continuing its own full investigation while<br \/>\nworking to restore all services.<\/p>\n<p>Sony is making this disclosure as quickly as possible after the discovery of the theft, and the<br \/>\ncompany has posted information on its website and will send e-mails to all consumers whose data<br \/>\nmay have been stolen.<\/p>\n<p>The personal information of the approximately 24.6 million SOE accounts that was illegally<br \/>\nobtained, to the extent it had been provided to SOE, is as follows:<\/p>\n<ul class=\"default\">\n<li>name<\/li>\n<li>address<\/li>\n<li>e-mail address<\/li>\n<li>birthdate<\/li>\n<li>gender<\/li>\n<li>phone number<\/li>\n<li>login name<\/li>\n<li>hashed password.<\/li>\n<\/ul>\n<p>In addition to the information above, the 10,700 direct debit records from accounts in Austria,<br \/>\nGermany, Netherlands and Spain, include:<\/p>\n<ul class=\"default\">\n<li>bank account number<\/li>\n<li>customer name<\/li>\n<li>account name<\/li>\n<li>customer address.<\/li>\n<\/ul>\n<p>SOE will grant customers 30 days of additional time on their subscriptions, in addition to<br \/>\ncompensating them one day for each day the system is down. It is also in the process of outlining a \u201cmake good\u201d plan for its PlayStation\u00ae3 MMOs (DC Universe Online and Free Realms). More<br \/>\ninformation will be released this week.<\/p>\n<p>Additionally, the company is committed to helping its customers protect their personal data and<br \/>\nwill provide a complimentary offering to assist users in enrolling in identity theft protection<br \/>\nservices and\/or similar programs. The implementation will be at a local level and further details<br \/>\nwill be made available shortly in each region.<\/p>\n<p>Sony Online Entertainment LLC (SOE) has been a recognized worldwide leader in massively<br \/>\nmultiplayer online games since 1999. Best known for its blockbuster hits and franchises, including<br \/>\nEverQuest\u00ae, EverQuest\u00ae II, Champions of Norrath\u00ae, PlanetSide\u00ae, Free Realms\u00ae, Clone Wars<br \/>\nAdventures\u2122, and DC Universe Online\u2122, SOE creates, develops and provides compelling online<br \/>\nentertainment for virtually all platforms, including the PlayStation\u00ae3 Computer Entertainment<br \/>\nSystem, Personal Computer, mobile and social networks. SOE is building on its proven legacy and<br \/>\npioneering the future of the interactive entertainment space through creative development and<br \/>\ninspired gameplay design for audiences of all ages. To learn more, visit www.soe.com.<\/p>\n<p>For more information and update about the SOE services, please visit www.soe.com\/securityupdate.<\/p>\n<p><\/p>\n<p><!-- ====  ==== --><br \/>\n<\/p>\n<h4>About Sony Corporation<\/h4>\n<p class=\"small\">Sony Corporation is a leading manufacturer of audio, video, game, communications, key device and information technology products for the consumer and professional markets. With its music, pictures, computer entertainment and on-line businesses, Sony is uniquely positioned to be the leading electronics and entertainment company in the world.  Sony recorded consolidated annual sales of approximately $78 billion for the fiscal year ended March 31, 2010.  Sony Global Web Site: http:\/\/www.sony.net\/<\/p>\n<h4>About Sony Computer Entertainment Inc.<\/h4>\n<p class=\"small\">Recognized as the global leader and company responsible for the progression of consumer-based computer entertainment, Sony Computer Entertainment Inc. (SCEI) manufactures, distributes and markets the PlayStation\u00ae game console, the PlayStation\u00ae2 computer entertainment system, the PSP\u00ae (PlayStation\u00aePortable) handheld entertainment system and the PlayStation\u00ae3 (PS3\u00ae) system. PlayStation has revolutionized home entertainment by introducing advanced 3D graphic processing, and PlayStation 2 further enhances the PlayStation legacy as the core of home networked entertainment. PSP is a handheld entertainment system that allows users to enjoy 3D games, with high-quality full-motion video, and high-fidelity stereo audio. PS3 is an advanced computer system, incorporating the state-of-the-art Cell processor with super computer like power. SCEI, along with its subsidiary divisions Sony Computer Entertainment America Inc., Sony Computer Entertainment Europe Ltd., and Sony Computer Entertainment Korea Inc. develops, publishes, markets and distributes software, and manages the third party licensing programs for these platforms in the respective markets worldwide. Headquartered in Tokyo, Japan, SCEI is an independent business unit of the Sony Group.<\/p>\n<p class=\"alignCenter\">###<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<div class=\"text aem-GridColumn--tablet--12 aem-GridColumn--offset--tablet--0 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0\">\n<div id=\"text-c6adb4da15\" class=\"cmp-text\">\n<div id=\"releaseFooter\">\n<p>Readers are advised that the press releases and other information posted on this site are current only on their original publication date. Please note that such press releases and other information may now be outdated or rendered inaccurate due to passage of time or subsequent material changes in facts and circumstance.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"template":"","byline":[123],"class_list":["post-3005653","press-release","type-press-release","status-publish","hentry","post-sony-online-entertainment-announces-theft-of-data-from-its-systems-breach-believed-to-stem-from-initial-criminal-hack-of-soe"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Sony Online Entertainment Announces Theft of Data from its Systems Breach Believed to Stem from Initial Criminal Hack of SOE - Sony Interactive Entertainment<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sonyinteractive.com\/en\/press-releases\/2011\/sony-online-entertainment-announces-theft-of-data-from-its-systems-breach-believed-to-stem-from-initial-criminal-hack-of-soe\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sony Online Entertainment Announces Theft of Data from its Systems Breach Believed to Stem from Initial Criminal Hack of SOE\" \/>\n<meta property=\"og:description\" content=\"Tokyo, May 3, 2011\u2013 Sony Corporation and Sony Computer Entertainment announced today that their ongoing investigation of illegal intrusions into Sony Online Entertainment LLC (SOE, the company) systems revealed yesterday morning (May 2, Tokyo time) that hackers may have stolen SOE customer information on April 16th and 17th, 2011 (PDT). 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