Online safety
Sony Interactive Entertainment (SIE) is committed to providing a welcoming environment for everyone – including our youngest and most vulnerable players. We take a three-pillared approach to online safety, Enforce, Control, and Shield which combines:
- Technology innovations like advanced parental control functions and voice chat reporting
- Player education to foster a supportive, respectful community
- Automated solutions supplemented by trained moderation and human oversight
We continue to invest in ensuring that the PlayStation Network is a space where people of all ages are comfortable having fun with others.
Code of Conduct
The Code of Conduct provides guidelines for using PlayStation Network (PSN) to enhance the gaming setting where respect and safety are mutual.
PlayStation Network Terms of Service
Once a player joins PlayStation™Network (PSN) and creates an account, they can manage their account settings to tailor their PlayStation experience according to their needs.
Hate Speech
We do not tolerate any form of hate speech on PlayStation Network.
Online Safety, Account Security, and Privacy
We strive to keep our players in control of their personal information to enable a safe and controlled environment for all players.
Online Safety Tools
Once a player joins PlayStation™Network (PSN) and creates an account, they can manage their account settings to tailor their PlayStation experience according to their needs.
PlayStation Online Safety Report
At SIE, we aim to provide innovative experiences to all players. With PlayStation Network users across the globe, our cross-functional safety team works tirelessly to deliver an environment that is welcoming and supportive to players from all backgrounds.
The Sony Group Code of Conduct outlines our commitment to customer safety, as we strive to inspire a world filled with emotion (Kando) for our gaming community. Part of that commitment is to provide information that is accurate and easy to understand. This report introduces the three safety pillars that underpin our safety philosophy for keeping our players safe: Control Your Experience, Shield Our Players, and Enforce Our Standards.
PlayStation is for everyone. We are grateful for the support of our players and their shared commitment to creating and maintaining a safe and inclusive online community for all.
PlayStation Safety Report 2024Opens an external websitePlayStation Parental Controls
We continually research and gather feedback from gamers with disabilities and Parental Controls on PS5 consoles can help parents manage their children’s PlayStation experience. Creating accounts for your children allows you to customize their privacy settings, spending limits, playtime schedules, and access to games based on their ratings.
Human Oversight
Our automated solutions are supplemented by its trained global moderation teams, which support players in all languages 24/7/365 where PlayStation Network services are available. Sony Interactive makes it easy for players to report unwanted interactions through the PlayStation Network interface. When the moderation team receives a report, they carefully review it and decide on next steps, which may include corrective action ranging from written warnings to console suspensions, in order to protect players and ensure a joyful play experience online. Sony Interactive ensures transparency by communicating its decisions to those involved and by providing an appeals process for permanent suspensions, where applicable.
Our Partners
Family Gaming Database 
Created to help parents and guardians gain a deeper understanding of video games. Through succinct parent-friendly game information, lists of unusual games and their Game Finder tool the Family Video Game Database connects families with amazing, affordable video games that are valued by adults and children. SIE is proud to be the platform’s first corporate sponsor.
Internet Matters
A non-profit, industry coalition to help families stay safe online, providing expert advice and resources for parents, carers and professionals. Their vision is to inspire leading organisations to create together a future where children and young people are prepared to benefit safely from the impact of connected technology. Take the quiz – Press Start for PlayStation Safety
Tech Coalition
The Tech Coalition is an alliance of global tech companies who are working together to combat child sexual exploitation and abuse online.
Family Online Safety Institute
An international non-profit organization working to make the online world safer for kids and their families, FOSI convenes leaders in industry, government, academia, and the non-profit sectors to collaborate and innovate new solutions and policies in the field of online safety. Through research, resources, events and special projects, FOSI promotes a culture of responsibility online and encourages a sense of digital citizenship for all.
Our Shared Commitment to Safer Gaming
Sony Interactive has partnered with Nintendo, on behalf of its community of Nintendo Switch players, and Xbox to define and support a common set of principles aimed at advancing user safety and making products and services as safe as possible for users. Learn more about our shared commitment to safer gaming.
